The Back to School season is always a busy one for the Meals Plus Help Desk. We understand the month of August can be a stressful time for our customers, so we aim to keep the quality of our customers’ technical support high – because technical issues should be the last thing you have to deal with when students come back to school.
Customer satisfaction surveys are randomly generated after service calls, and the results are carefully analyzed to ensure the best customer experience possible.
Some highlights from this August include:
- The average time to answer was 01:50, 5 seconds shorter than August 2015, and 26 seconds shorter than August 2014!
- The percentage of calls increased 6.5% from last August
- And the results of our post-call survey reflected that our technicians are not only helpful, but friendly.
Thank you to all of our Meals Plus Support Team for their hard work and providing the best customer support in K-12 cafeteria management software!