K12Foodies Episode 13: USDA Foods Update with Malissa Marsden, SNS

 

NOW is the best time to be looking at USDA Foods! In this episode, we get a USDA Foods update from Malissa Marsden, a School Nutrition Specialist and consultant to two Agricultural Boards, the American Egg Board and the Mushroom Council. She has been in child nutrition for over 20 years and because, as she puts it “She speaks Child Nutrition and USDA,” she’s the perfect person to give us a USDA update. She’ll share why now is the best time to look at USDA Foods, tell us about some new products coming soon, and how USDA supports food trends in your cafeterias.

You’ll find some of Malissa’s tasty recipes featured in our Meals Plus Customer Cookbook. Visit our White Paper Library to download your copies!

K12Foodies is presented by Meals Plus, Superior Cafeteria Technology. Meals Plus is a complete front to back, Windows-based, web-enabled cafeteria technology system backed by the very best training and customer support in the business. Voted among District Administration’s Top 100 Products of 2011, 2012, 2013, 2016 and HDI CSAT Elite 50 of 2015 and 2016 for top customer service. Click here for more information: www.mealsplus.com

The Meals Plus Help Desk’s 2016 Report Card is In!

Meals Plus continues to provide top-notch customer service – and fast!

The Meals Plus Help Desk is excited to report yet another successful year with our 2016 performance statistics, including those provided by Meals Plus customer survey feedback.

The average time to answer a support call in 2016 was only 44 seconds. That’s right – even including July and August numbers, when call volume increases six-fold, Meals Plus customer calls in 2016 were answered in less than a minute on average! And as for time spent on the call, 97.8% of our customers said they were happy with how long it took to get to a resolution.  So, your call is answered in seconds and you quickly get to the resolution you need.

And the results of our random post-support call survey speak for themselves! On a scale of 1-5 with 5 being very satisfied, Meals Plus customers rated their satisfaction on the following:

  • The courtesy of the Technical Account Specialist: 4.93
  • The technical skills/knowledge of the Technical Account Specialist: 4.86
  • The timeliness of the service provided: 4.89
  • The quality of the service provided: 4.88
  • The overall service experience: 4.87

To learn more about our award-winning help desk, visit our “About Us” page!

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K12Foodies Ep 12: Tips for Successful Media Interviews with Diane Pratt-Heavner

 

Would you like help preparing for a media interview? What should you be sure to mention in an interview? Does even the thought of doing a media interview cause unwanted stress? Then this episode is for you!

Diane Pratt-Heavner, the Director of Media Relations at the School Nutrition Association, is sharing advice on preparing for an interview, why you should never shy away from an opportunity to talk to the media, and how you can use the media to shed a positive light on your child nutrition department.

School Nutrition Association members can find more public relations resources here.

K12Foodies is presented by Meals Plus, Superior Cafeteria Technology. Meals Plus is a complete front to back, Windows-based, web-enabled cafeteria software system backed by the very best training and customer support in the business. Voted among District Administration’s Top 100 Products of 2011, 2012, 2013, 2016 and HDI CSAT Elite 50 of 2015 and 2016 for top customer service. Click for more information on our school cafeteria management system.

K12Foodies Ep 11: Grant Writing Tips with Joe Salisbury

 

Grant writing doesn’t have to be intimidating! In this week’s episode of K12Foodies, Joe Salisbury of The Capitol Encore Academy in Fayetteville, NC shares his tips and experience on grant writing.

K12Foodies is presented by Meals Plus, Superior Cafeteria Technology. Meals Plus is a complete front to back, Windows-based, web-enabled cafeteria software system backed by the very best training and customer support in the business. Voted among District Administration’s Top 100 Products of 2011, 2012, 2013, 2016 and HDI CSAT Elite 50 of 2015 and 2016 for top customer service. Click for more information on our school cafeteria management system.

Meals Plus Voted Among the Top 100 Products of 2016

Voted by Meals Plus Customers, District Administration Magazine has named Meals Plus one of their “Readers’ Choice Top 100 Products of 2016” for helping K12 administrators achieve excellence in their district.

school-cafeteria-management-softwareThe winners were selected by District Administration’s editorial board after receiving 1,500 nominations and testimonials over a six-month span. Click here to view all of the winners, presented in random order.

One Meals Plus customer submitted this testimony with her vote to District Administration Magazine: “Meals Plus is indescribably intuitive. From the frontline employees to our accountants processing our claims, it keeps us streamlined and organized. We had our administrative review in February and passed with flying colors due to the ease the auditors had in sorting through the 6,000-plus free and reduced-price lunch applications.” — Kristin Hilleman, Director of Food and Nutrition Services, Capistrano USD (CA).

Thank you to those that voted for Meals Plus! We appreciate our partners from school districts across the country, and our part in helping them keep their lunchlines moving.

About District Administration

District Administration provides K12 leaders with critical news and information for school district management, through its monthly magazine, website, e-newsletters and the District Administration Leadership Institute Superintendent Summits. For more information, visit www.DistrictAdministration.com.

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K12Foodies Ep 10: Food Safety Basics with Marianne H. Gravely, MS

 

December is World Food Safety Month, and Marianne Gravely, MS, the Senior Technical Information Specialist at the USDA Food Safety and Inspection Service, joins us to discuss food safety. She gives us tips we can use in the cafeteria, as well as at home!

For more resources on food safety, visit the USDA Food and Nutrition Service website.

K12Foodies is presented by Meals Plus, Superior Cafeteria Technology. Meals Plus is a complete front to back, Windows-based, web-enabled cafeteria software system backed by the very best training and customer support in the business. Voted among District Administration’s Top 100 Products of 2011, 2012, 2013, 2016 and HDI CSAT Elite 50 of 2015 and 2016 for top customer service. Click for more information on our school cafeteria management system.

[WATCH] Online Payments and Free & Reduced Applications from Meals Plus

Meals Plus’ online services include secure and easy-to-use free and reduced lunch applications and online meal payments that integrate with our school cafeteria POS system. For more information on K12PaymentCenter.com and LunchApplication.com, click here

For more information on the Meals Plus cafeteria management software suite, contact us today or call 1-800-541-8999.

K12Foodies Ep 9: Does Your Staff Have a “Santa Attitude?” with Sherry Williams, SNS

 

Would you like to make your staff leadership and customer service training a little more fun? Exciting? Effective? Then this episode of K12Foodies is for you!

It’s the Holiday Season, and Santa Claus is comin’ ’round… even training sessions! Sherry Williams, SNS shares how she will incorporate the “Santa Attitude” into her leadership and customer service training sessions at Alexander County Schools (NC).

We hope you enjoy our first holiday episode of K12Foodies. If you have an idea or success story you’d like to share with the entire child nutrition community, we would love to have you as a guest on K12Foodies. Email us at k12foodies@mealsplus.com.

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K12Foodies Episode 8: Launching a Successful SNAC Campaign with Linda Brimanson

 

Linda Brimanson of Cabarrus County Schools (NC) has over 30 years of experience in child nutrition and has launched and managed Student Nutrition Advisory Councils at every level of K12 schools. She joins us to share her tips on managing successful SNAC programs.

One of Linda’s favorite SNAC resources is the SNA of North Carolina website; we hope you find it useful.

Would you like to share your favorite resources or lessons you’ve learned in child nutrition? Be a guest on K12Foodies! Email us at k12foodies@mealsplus.com.

[Free Download] 2016 Meals Plus Customer Cookbook

school-pos-systemTo show our appreciation our Meals Plus Customers, we have published our 2016 Meals Plus Customer Cookbook! This free cookbook is filled with over 50 popular recipes in an effort to help increase participation in the lunchroom, while still meeting USDA meal pattern regulations. It also includes creative promotional ideas and award-winning recipes from student cooking competitions from Middletown City Schools (OH) and Lexington School District One (SC).

Each school district has received one free copy, and additional copies are available for purchase at-cost. Email recipes@mealsplus.com for more information. You can also download the cookbook completely free, here!

Would you like to submit a recipe for our 2017 Customer Cookbook? Email them to recipes@mealsplus.com. You can submit as many recipes as you’d like, and we welcome photos of your dishes.

Thank you for being a part of the Meals Plus Family, and Happy Holidays!

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