Because Tech Support is Important

In our most recent Customer Satisfaction Survey, we asked our customers what was the most important feature for their school point of sale software, and the most popular answer was overwhelmingly the quality and availability of technical support. We had a hunch you felt that way – that’s why our technical support staff goes through a rigorous training process, spends time in school cafeterias training your staff and boasts the highest first call resolution rate in the business.

And we welcome you to contact other Meals Plus customers! We are always willing to provide you with a list of customers, like Andria Hancock, the Director of Technology at Anderson School District 1 in Williamston, SC, who had to say about the Meals Plus Support Team:

“The support department is always accessible and works with the schools and the Student Nutrition Office to resolve issues. The district technology office rarely has to call support.”

Archived Webinars Available Online – and Delivered to your Door!

Every month our Webinar Calendar makes it easy for you to see the Meals Plus school cafeteria software modules at the comfort of your own desk. We vary the times and dates to best accommodate your busy schedule, but we understand sometimes things get especially hectic. That’s why our webinars are not only available via our Meals Plus Support Site, but also can be delivered to your office!

This January has been the busiest we’ve ever had for webinars. But in case you weren’t able to make any of the webinars and don’t have access to the Meals Plus Support Site, email us today at webinars@mealplus.com with your name, mailing address and we’ll send you a CD shortly!

Congratulations to Our Fall Survey Gift Card Winners

We’d like to thank everyone that took the time to take our Fall Customer Satisfaction Survey last September. And as a token of our gratitude, we randomly chose three winners for a $50 American Express Gift Card. Congratulations to our winners: Connie Vogts from USD 480 in Kansas, Evelyn Chapman from Transylvania County Schools in North Carolina and Jeff Wallis from Chittenden East Supervisory Union in Vermont.

We truly appreciate your feedback – it is through listening to your comments and suggestions that we are able to decide which enhancements will be made to our K-12 school cafeteria software. Thank you for being a part of the Meals Plus Family!

Meals Plus Customer Special: 50% Off License Fee for Menus

It’s time to streamline your daily tasks and switch to Meals Plus Menu software for your school cafeteria! Menus will make the processes of menu planning and nutrient analysis easier, automate your inventory management and it works with the Meals Plus system you already have in place. It’s easier to use than the “other leading brand” and will convert most of your existing ingredients and recipes. Watch below to see how Menus works with the Inventory and Production modules, automating many of your daily chores.

Until March 31, 2012, Meals Plus customers can take advantage of 50% off the license fee for the Menus Module. Email the Meals Plus Sales Team at sales@mealsplus.com today to take advantage of this limited time offer!

Meals Plus Support Survey Reflects the Best in the Business

Our most recent Customer Support Survey results are out – and we’re excited! The Meals Plus cafeteria software support team once again scored highly on the qualities you feel are important in a support technician – promptness, courteousness and above all, knowledgeable. We have the highest staff to customer ratio in the business, and pride ourselves on offering the best customer service available. Thank you for your feedback and for being a part of the Meals Plus Family!

“The Week of Webinars” at Meals Plus

Each month, our Training and Implementation Coordinator, Marye Stevens, brings you a new webinar on our school cafeteria management system.  Next week, we have not one but three new, live webinars! It’s “The Week of Webinars” at Meals Plus and topics include LunchPrepay.com administration, our Accountability Module and customized websites for your district’s food service department.

Beginning Monday, Marye will host an updated webinar on managing your online meal payments in LunchPrepay.com. You will learn how to verify students manually, what to check for when payments are not applying, how to check for credit card declines, managing logins and much more. Click here to register for her webinar, which starts at 2:30pm EST on Monday, January 30th, 2012, and for more information, click here.

On Wednesday, Mike Borges of SchoolNutritionAndFitness.com will show you how a customized website for your school nutrition department will take your marketing to a whole new level! His interactive and affordable websites are designed to help promote your nutrition program, increase participation and communicate wellness. His webinar starts at 2:00pm EST on Wednesday, February 1st, 2012 – register today and for more information, click here.

On Wednesday, Senior Account Manager Sidney Busch will be hosting her own live web demo of the Meals Plus Accountability Module. Learn how this food service management tool can reduce technology issues in your cafeteria and district office. Her demo will be less than 30 minutes, is full of useful information and begins at 2:00pm EST on Thursday, February 2nd, 2012. Simply email her today at sidney@mealsplus.com to reserve your spot and for more information, click here.

Sign up for as many of them as you’d like. If you can’t make it to a webinar, but still want the information, email webinars@mealsplus.com and we will send you a CD of the webinar!

Custom School Nutrition Department Websites from School Nutrition and Fitness

Next week we will be hosting a webinar with Mike Borges of SchoolNutritionAndFitness.com, who helps K-12 food service departments increase student participation and communicate wellness by promoting their promote their programs online. We believe you will see the advantages of a customized website for your Nutrition Department – just check out these websites from other Meals Plus customers!

Brunswick County Schools, NC
Pierce County Schools, GA
USD 480, KS
North Adams School District, IN
St. Marys City Schools, OH
Arcadia Unified School District, CA
Walnut Valley Unified School District, CA
Kingman Unified School District #20, AZ

To register for the webinar, click here – we look forward to “seeing” you there on February 1st! (Webinar begins at 2:00 EST)

Social Hour with Meals Plus at CNIC 2012

School Cafeteria POSThe 2012 Child Nutrition Industry Conference begins next week and our Senior Account Manager Sidney Busch wants to celebrate our arrival in Florida with you! Take a break after Monday’s events for “Sidney’s Social Hour” at David’s Club at the Omni Orlando Resort at ChampionsGate. Refreshments and light hors d’oeuvres will be served from 5-7pm on Monday, January 16th, 2011.

To follow Sidney on her travels, from Florida to Ohio and everywhere in between, check out her blog – Superior Cafeteria Technology!