K12Foodies Ep 16: Top Issues in School Food Service, Part 1: Customer Service with JoAnne Robinett, MSA, SNS

 

“The Rock Star Lunchlady” JoAnne Robinett joins us to discuss what she considers are the Top Three Issues in School Food Service today. In this first episode in a three-part series, we discuss Customer Service. Subscribe on iTunes and Google Play or Soundcloud to be sure you don’t miss the next two episodes with JoAnne, where we discuss Food Safety and Accountability.

About JoAnne: With over 30 years of experience in child nutrition and is currently the owner of America’s Meal, a school meal consulting and training firm. She has been quoted in USA Today, Parenting Magazine and The Boston Globe. You may have even attended one of JoAnne’s sessions at an SNA event, as she is a frequent speaker at state and national SNA events. For more information, visit her website, America’s Meal.

K12Foodies is presented by Meals Plus, Superior Cafeteria Technology. Meals Plus is a complete front to back, Windows-based, web-enabled cafeteria technology system backed by the very best training and customer support in the business. Voted among District Administration’s Top 100 Products of 2011, 2012, 2013, 2016 and HDI CSAT Elite 50 of 2015 and 2016 for top customer service. Click here for more information: www.mealsplus.com

K12Foodies Ep 15: Marketing and Nutrition Education with Jama Stallings, SNS

 

Marketing and Nutrition Education. It’s something you hear about pretty often and the message is pretty much always the same: It’s something you should be doing and often. Create social media accounts and newsletters to promote your program. But once you create a Facebook page or a Twitter page or a newsletter, what are you going to talk about? What content are you going to create to market your program? That’s what today’s guest is going to share with us!

Jama Stallings, SNS is the School Nutrition Director at Franklin County Schools in Louisburg, NC. Her marketing and nutrition content is effective because its creative, mostly in part of how she maximizes the relationships she has with her internal and external partners. And follow her district on Facebook for inspiration on marketing your own school nutrition program!

K12Foodies is presented by Meals Plus, Superior Cafeteria Technology. Meals Plus is a complete front to back, Windows-based, web-enabled cafeteria technology system backed by the very best training and customer support in the business. Voted among District Administration’s Top 100 Products of 2011, 2012, 2013, 2016 and HDI CSAT Elite 50 of 2015 and 2016 for top customer service. Click here for more information: www.mealsplus.com

K12Foodies Ep 14: Engaging Students Outside of the Lunchroom with Stefanie Giannini

 

This episode is an amazing illustration of how child nutrition professionals can impact their district’s students outside of the lunchroom. Stefanie Giannini is the Assistant Director of Food and Nutrition Services at Marquardt School District 15 (IL) and she tells us about her district’s Young Chefs Club.

This is an extremely fun and educational club that gets middle school students in the kitchen, learning everything from knife skills to preparing a menu and coordinating a formal taste testing for parents and teachers and here’s the best part – THE KIDS LOVE IT! In fact, this past semester, the club filled up in 15 minutes and alternate options are having to be created for students that were already in the club and want to join again!

Stefanie has some really amazing stuff to share, including the benefits of the program for their students and her own advice on starting your own Young Chefs Club. Click the link above to listen to the complete episode!

K12Foodies is presented by Meals Plus, Superior Cafeteria Technology. Meals Plus is a complete front to back, Windows-based, web-enabled cafeteria technology system backed by the very best training and customer support in the business. Voted among District Administration’s Top 100 Products of 2011, 2012, 2013, 2016 and HDI CSAT Elite 50 of 2015 and 2016 for top customer service. Click here for more information: www.mealsplus.com

K12Foodies Ep 13: USDA Foods Update with Malissa Marsden, SNS

 

NOW is the best time to be looking at USDA Foods! In this episode, we get a USDA Foods update from Malissa Marsden, a School Nutrition Specialist and consultant to two Agricultural Boards, the American Egg Board and the Mushroom Council. She has been in child nutrition for over 20 years and because, as she puts it “She speaks Child Nutrition and USDA,” she’s the perfect person to give us a USDA update. She’ll share why now is the best time to look at USDA Foods, tell us about some new products coming soon, and how USDA supports food trends in your cafeterias.

You’ll find some of Malissa’s tasty recipes featured in our Meals Plus Customer Cookbook. Visit our White Paper Library to download your copies!

K12Foodies is presented by Meals Plus, Superior Cafeteria Technology. Meals Plus is a complete front to back, Windows-based, web-enabled cafeteria technology system backed by the very best training and customer support in the business. Voted among District Administration’s Top 100 Products of 2011, 2012, 2013, 2016 and HDI CSAT Elite 50 of 2015 and 2016 for top customer service. Click here for more information: www.mealsplus.com

K12Foodies Ep 12: Tips for Successful Media Interviews with Diane Pratt-Heavner

 

Would you like help preparing for a media interview? What should you be sure to mention in an interview? Does even the thought of doing a media interview cause unwanted stress? Then this episode is for you!

Diane Pratt-Heavner, the Director of Media Relations at the School Nutrition Association, is sharing advice on preparing for an interview, why you should never shy away from an opportunity to talk to the media, and how you can use the media to shed a positive light on your child nutrition department.

School Nutrition Association members can find more public relations resources here.

K12Foodies is presented by Meals Plus, Superior Cafeteria Technology. Meals Plus is a complete front to back, Windows-based, web-enabled cafeteria software system backed by the very best training and customer support in the business. Voted among District Administration’s Top 100 Products of 2011, 2012, 2013, 2016 and HDI CSAT Elite 50 of 2015 and 2016 for top customer service. Click for more information on our school cafeteria management system.

K12Foodies Ep 11: Grant Writing Tips with Joe Salisbury

 

Grant writing doesn’t have to be intimidating! In this week’s episode of K12Foodies, Joe Salisbury of The Capitol Encore Academy in Fayetteville, NC shares his tips and experience on grant writing.

K12Foodies is presented by Meals Plus, Superior Cafeteria Technology. Meals Plus is a complete front to back, Windows-based, web-enabled cafeteria software system backed by the very best training and customer support in the business. Voted among District Administration’s Top 100 Products of 2011, 2012, 2013, 2016 and HDI CSAT Elite 50 of 2015 and 2016 for top customer service. Click for more information on our school cafeteria management system.

K12Foodies Ep 10: Food Safety Basics with Marianne H. Gravely, MS

 

December is World Food Safety Month, and Marianne Gravely, MS, the Senior Technical Information Specialist at the USDA Food Safety and Inspection Service, joins us to discuss food safety. She gives us tips we can use in the cafeteria, as well as at home!

For more resources on food safety, visit the USDA Food and Nutrition Service website.

K12Foodies is presented by Meals Plus, Superior Cafeteria Technology. Meals Plus is a complete front to back, Windows-based, web-enabled cafeteria software system backed by the very best training and customer support in the business. Voted among District Administration’s Top 100 Products of 2011, 2012, 2013, 2016 and HDI CSAT Elite 50 of 2015 and 2016 for top customer service. Click for more information on our school cafeteria management system.

K12Foodies Ep 9: Does Your Staff Have a “Santa Attitude?” with Sherry Williams, SNS

 

Would you like to make your staff leadership and customer service training a little more fun? Exciting? Effective? Then this episode of K12Foodies is for you!

It’s the Holiday Season, and Santa Claus is comin’ ’round… even training sessions! Sherry Williams, SNS shares how she will incorporate the “Santa Attitude” into her leadership and customer service training sessions at Alexander County Schools (NC).

We hope you enjoy our first holiday episode of K12Foodies. If you have an idea or success story you’d like to share with the entire child nutrition community, we would love to have you as a guest on K12Foodies. Email us at k12foodies@mealsplus.com.

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K12Foodies Episode 8: Launching a Successful SNAC Campaign with Linda Brimanson

 

Linda Brimanson of Cabarrus County Schools (NC) has over 30 years of experience in child nutrition and has launched and managed Student Nutrition Advisory Councils at every level of K12 schools. She joins us to share her tips on managing successful SNAC programs.

One of Linda’s favorite SNAC resources is the SNA of North Carolina website; we hope you find it useful.

Would you like to share your favorite resources or lessons you’ve learned in child nutrition? Be a guest on K12Foodies! Email us at k12foodies@mealsplus.com.

Episode 7: School Gardens with ‘School Garden Guru’ Bill Whitcomb, Jr.

 

School gardens don’t have to be intimidating! ‘School Garden Guru’ Bill Whitcomb, Jr. of Whitsons Culinary Group shares the benefits of a school garden and tips to start a garden at your school district. You won’t want to miss this energizing episode – it will make you want to run out and plant a garden tomorrow!

If you’d like more information on school gardens, contact Bill at gardens@whitsons.com, follow him on Twitter @WCG_GardenGuru, or complete a school garden information form on Whitsons Facebook page.

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