Our Meals Plus Technical Support Team understands that the “back to school” season can be intimidating, and maybe even nerve-wracking, but it doesn’t have to be! We make sure cafeteria software technical issues that may arise are quickly taken care of, so you have one less thing to stress about during the busiest time of the year.
We receive more technical support calls in August than any other month of the year, yet our customer support statistics don’t suffer.
- The average time to answer our customers’ calls was only a minute and 13 seconds, a record low!
- The average time on the phone was only 11 minutes and 42 seconds.
- And our first-call resolution was 91%, which means that questions were answered or issues were solved on the first call 91% of the time!
Here are just some of the comments from Meals Plus customers via our randomly generated support call follow-up survey:
- “BEST customer support I have ever talked to! Thank you so much!”
- “Always professional and thorough; the Meals Plus support is exceptional.”
- “Wonderful! Very quick to help and quick with response to fix issue.”
- “I am very pleased with the system and the technical support group. They are awesome! They are very patient and go that extra mile to make sure that I understand their answer to my questions or concerns. I am so glad we went with Meals Plus.”
- “We have never had a problem with Meals Plus. I am able to call and get a quick answer and the staff is always very friendly!”
- “It was perfect! They knew exactly what I needed, and I was off the phone in no time! I wish everything was this easy!”
If you experienced technical issues and didn’t receive this caliber of technical support during your “back to school” season, contact us today to see how Meals Plus can help keep your lunchlines moving!
Meals Plus POS+ is a new module built for schools participating in the USDA’s Child and Adult Care Food Program. The program has the functionality that you’ve come to expect from Meals Plus Point of Sale, while maintaining its reputation for being easy to learn and use. POS+ meets all of the USDA Accuclaim guidelines and offers an array of reports to meet accountability requirements.
POS+ is available now; contact us today for more information!
Case Study: Sullivan County Department of Education
“The system and the support that comes with it has exceeded our expectations. Having real-time information at my fingertips allows me to complete tasks in minutes, not days. We look forward to our future with Meals Plus and adding additional modules.” – Lisa Holt, Food Services Director, Sullivan County Schools.
Sullivan County DOE serves over 11,500 students and consists of 25 schools divided into four zones. Sullivan County is the sixth largest county in Tennessee. Each day, Sullivan County School Food Services 150 employees serve 10,000 meals.
Sullivan County Schools Food Services had various issues that were wasting their school system both time and money. Their 24 databases required backing up daily, technical issues were not handled in a timely manner by their software support technicians, and student account updates took as long as 5 days to process. Importing student information from their SIS program was so difficult that they did not do it often and when they did, central office staff had to input new student information by hand. Running their day-to-day operations was taking longer than necessary, causing a strain on employees and resources.
Finding the Answer
Sullivan County Schools needed a cafeteria management system with a centralized database and real-time data updates. Technical issues needed to be handled by not only efficient tech support staff but knowledgeable ones as well. A system that was not only easy to use but provided detailed and thorough information was a must and the Meals Plus school lunchroom software system met all of their criteria.
With an initial implementation and continued customer service that is “above and beyond their expectations”, Sullivan County has a more efficient system, a sharp reduction in technical problems and an increase in productivity. Real-time information and thorough data is available at their fingertips and a seamless transition within the system modules further streamlines their efforts. Importing student information from their SIS program is a breeze and the Direct Certification process has been greatly simplified. They look forward to their future with Meals Plus and adding additional cafeteria software system components to their schools.
Case Study: Charleston County School District
“Very simply, it works. Tech issues at the cafeteria level have dropped by 95%. The system is comprehensive, easy to use, requires very little maintenance and puts minimal demand on the district technology staff. Meals Plus has truly designed a system that works for our cafeteria staff. And as good as the school cafeteria software is, their support is even better!”
Food Services Director
Charleston County School District is South Carolina’s second largest school district. CCSD has an enrollment of more than 42,000 students in 86 schools spread over an area of nearly 1,000 square miles. Each day CCSD Food Services’ 400 employees serve 30,000 meals to an economically diverse student population.
CCSD Food Services staff was spending an inordinate amount of time trouble shooting its software system. System processes were complicated and cumbersome. Data was unreliable and difficult to access leaving management without information critical to sound decision making. For new staff the system was hard to learn and support from the existing vendor was slow.
Finding the Answer
Charleston County needed a system that would increase uptime, ensure data accuracy, be easy to learn and use and wouldn’t require a high level of technical expertise and attention to maintain. CCSD wanted cafeteria technology that was more reliable and compatible with other district business software systems. After evaluating systems from several major national K12 cafeteria technology vendors, CCSD selected Meals Plus’ enterprise management package.
After a limited roll-out , supervisors were impressed and eagerly adopted an aggressive “train the trainer” approach for deployment district wide. In fewer than 60 days all 86 sites were smoothly transitioned from the old system to the Meals Plus school cafeteria POS system. Since then, software related technical issues at the cafeterias have been reduced by more than 95%. Reports at the district office match reports at the schools and can be generated in minutes rather than hours. Information can be shared easily with other departments in a timely fashion and whenever help is needed it’s available. Most importantly, CCSD’s cafeteria software system is now an asset to the department.
Having trouble with your school cafeteria software? Let Sid Solve It!
Meals Plus Vice President Jeff Flynn and Sidney Busch at the 2011 Annual National Conference.
We are excited to announce that our Senior Account Manager, Sidney Busch, has launched her own blog in order to bring you on the road with her! Sidney works hands-on with school district staff in food service, IT and the business office to learn what they need from their cafeteria management software. Because most of her time is spent in school districts and at School Nutrition Association Conferences, she hears your everyday woes and shows you how Meals Plus is prepared to help. She has been with Meals Plus for nearly ten years and has seen both the school nutrition industry and our company grow. We encourage you to visit her blog and see how Sidney and the entire Meals Plus Team can easily ensure you are running both an efficient and productive lunchroom.
Meals Plus Version 75 is officially here and we invite you to see first-hand the latest updates and software enhancements that ensure you “smooth your way to a trouble-free lunchroom”! Click here to register for our free webinar this Thursday, September 15th, 2011 from 2:30-3:30 EDT to see the newest features of our cafeteria management system. Products that will be covered include the following:
Are you interested in switching to Meals Plus? Click here to download a free demo of our K-12 cafeteria management software and for assistance or to learn more about how Meals Plus is “keeping the lunchline moving”, contact us online or call us directly at 1-800-541-8999!
- PC-Based Attendees: Windows 7, Vista, XP or 2003 Server
- Macintosh-Based Attendees: Mac OS X 10.5 or Newer