Meals Plus Help Desk Statistics: January 2018

Meals Plus continues to provide top-notch customer service – and fast!

Each month, Meals Plus generates random surveys after technical support calls to ensure our customers have the best support experience possible.

Here are the results of January 2018’s surveys, and some highlights from the month:

  • The average time to answer a support call was only 14 seconds.
  • The average talk time with a customer was only 10 minutes and 8 seconds.

Thank you to the Meals Plus Team for their hard work and providing the best customer support in K-12 cafeteria software!

Meatless Monday with Meals Plus

Meatless Monday is an easy way to come together as a school community to help the planet, and promote healthy eating habits. Over the last 3 years, Meals Plus has collaborated with school cafeterias across the county, and compiled the most popular recipes, while still meeting USDA meal pattern regulations. Among these popular recipes are meat-free options that can be found in every free Customer compiled Cookbook in our White Paper Library.

Download a meatless recipe today!

The Bistro Egg Sandwich2015 Customer Cookbook

Pizza Soup – 2016 Customer Cookbook

Mushroom, Cheese and Black Bean Enchilada – 2017 Customer Cookbook

 

 

Meals Plus Help Desk Statistics: December 2017

Meals Plus continues to provide top-notch customer service – and fast!

Each month, Meals Plus generates random surveys after technical support calls to ensure our customers have the best support experience possible.

Here are the results of December 2017’s surveys, and some highlights from the month:

  • The average time to answer a support call was only 16 seconds.
  • The average talk time with a customer was only 11 minute and 34 seconds.

Thank you to the Meals Plus Team for their hard work and providing the best customer support in K-12 cafeteria software!

[Free Download] 2017 Meals Plus Customer Cookbook

To show our appreciation our Meals Plus Customers, we have published our 2017 Meals Plus Customer Cookbook! This free cookbook is filled with over 40 popular recipes in an effort to help increase participation in the lunchroom, while still meeting USDA meal pattern regulations. It also includes creative promotional ideas and award-winning recipes from student cooking competitions from Middletown City Schools (OH) and Lexington School District One (SC). 

Hard copies are available for purchase at cost. Email recipes@mealsplus.com for more information. You can also download the cookbook completely free, here!

Would you like to submit a recipe for our 2018 Customer Cookbook? Email them to recipes@mealsplus.com. You can submit as many recipes as you’d like, and we welcome photos of your dishes.

Thank you for being a part of the Meals Plus Family, and Happy Holidays!

Meals Plus Help Desk Statistics: November 2017

Meals Plus continues to provide top-notch customer service – and fast!

Each month, Meals Plus generates random surveys after technical support calls to ensure our customers have the best support experience possible.

Here are the results of November 2017’s surveys, and some highlights from the month:

  • The average time to answer a support call was only 51 seconds.
  • The average talk time with a customer was only 10 minute and 27 seconds.

Thank you to the Meals Plus Team for their hard work and providing the best customer support in K-12 cafeteria software!

Managing Food Safety in Meals Plus Cafeteria Software

As you may know, December is Worldwide Food Safety Month – a unique opportunity to raise awareness of food allergies inside and outside of schools. With all the buzz around increasing awareness and ensuring food safety in school cafeterias, it poses a question; is your school lunch POS software equipped to alert cashiers of students’ food allergies and other limitations?

Meals Plus understands the importance of ensuring student health and safety and wants to make sure you get all the safeguards you and your students need. Meals Plus school POS system provides a number of features associated with food allergies:

  • Custom messages for cafeteria cashiers
  • Bold pop-up alerts of food allergies for individual  students
  • ‘Prohibited’ item settings
  • Special Messages
  • Custom Allergen set-up
  • Student allergy reports

It’s another way we’re keeping the lunchlines moving…safely.

 

Coming Soon: The 2017 Meals Plus Customer Cookbook!

To show our appreciation to YOU – our Meals Plus Customers – we are publishing our third edition of the ‘Meals Plus Customer Cookbook’! This free cookbook will be filled with the most popular recipes from school cafeterias across the country in an effort to help increase participation in the lunchroom, while still meeting USDA meal pattern regulations. It will also include creative promotional ideas, Meals Plus software tips, and more!

Click to download the 2015 and 2016 Meals Plus Customer Cookbooks.

Meals Plus Help Desk Statistics: October 2017

Meals Plus continues to provide top-notch customer service – and fast!

Each month, Meals Plus generates random surveys after technical support calls to ensure our customers have the best support experience possible.

Here are the results of October 2017’s surveys, and some highlights from the month:

  • The average time to answer a support call was only 1 minute 31 seconds.
  • The average talk time with a customer was only 10 minute and 14 seconds.

Thank you to the Meals Plus Team for their hard work and providing the best customer support in K-12 cafeteria software!

Meals Plus Help Desk Statistics: September 2017

Meals Plus continues to provide top-notch customer service – and fast!

Each month, Meals Plus generates random surveys after technical support calls to ensure our customers have the best support experience possible.

Here are the results of September 2017’s surveys, and some highlights from the month:

  • The average time to answer a support call was only 39 seconds.
  • The average talk time with a customer was only 1 minute and 41 seconds.

Thank you to the Meals Plus Team for their hard work and providing the best customer support in K-12 cafeteria software!