Meals Plus Help Desk Statistics: January 2018

Meals Plus continues to provide top-notch customer service – and fast!

Each month, Meals Plus generates random surveys after technical support calls to ensure our customers have the best support experience possible.

Here are the results of January 2018’s surveys, and some highlights from the month:

  • The average time to answer a support call was only 14 seconds.
  • The average talk time with a customer was only 10 minutes and 8 seconds.

Thank you to the Meals Plus Team for their hard work and providing the best customer support in K-12 cafeteria software!

Meals Plus Help Desk Statistics: December 2017

Meals Plus continues to provide top-notch customer service – and fast!

Each month, Meals Plus generates random surveys after technical support calls to ensure our customers have the best support experience possible.

Here are the results of December 2017’s surveys, and some highlights from the month:

  • The average time to answer a support call was only 16 seconds.
  • The average talk time with a customer was only 11 minute and 34 seconds.

Thank you to the Meals Plus Team for their hard work and providing the best customer support in K-12 cafeteria software!

Meals Plus Help Desk Statistics: November 2017

Meals Plus continues to provide top-notch customer service – and fast!

Each month, Meals Plus generates random surveys after technical support calls to ensure our customers have the best support experience possible.

Here are the results of November 2017’s surveys, and some highlights from the month:

  • The average time to answer a support call was only 51 seconds.
  • The average talk time with a customer was only 10 minute and 27 seconds.

Thank you to the Meals Plus Team for their hard work and providing the best customer support in K-12 cafeteria software!

Meals Plus Help Desk Statistics: October 2017

Meals Plus continues to provide top-notch customer service – and fast!

Each month, Meals Plus generates random surveys after technical support calls to ensure our customers have the best support experience possible.

Here are the results of October 2017’s surveys, and some highlights from the month:

  • The average time to answer a support call was only 1 minute 31 seconds.
  • The average talk time with a customer was only 10 minute and 14 seconds.

Thank you to the Meals Plus Team for their hard work and providing the best customer support in K-12 cafeteria software!

Meals Plus Help Desk Statistics: September 2017

Meals Plus continues to provide top-notch customer service – and fast!

Each month, Meals Plus generates random surveys after technical support calls to ensure our customers have the best support experience possible.

Here are the results of September 2017’s surveys, and some highlights from the month:

  • The average time to answer a support call was only 39 seconds.
  • The average talk time with a customer was only 1 minute and 41 seconds.

Thank you to the Meals Plus Team for their hard work and providing the best customer support in K-12 cafeteria software!

Meals Plus Help Desk Statistics: August 2017

Meals Plus continues to provide top-notch customer service – and fast!

Each month, Meals Plus generates random surveys after technical support calls to ensure our customers have the best support experience possible.

Here are the results of August 2017’s surveys, and some highlights from the month:

  • The average time to answer a support call was only 1minute 34 seconds.
  • The average talk time with a customer was only 10 minutes and 31 seconds.

Thank you to the Meals Plus Team for their hard work and providing the best customer support in K-12 cafeteria software!

Meals Plus Help Desk Statistics: May 2017

Meals Plus continues to provide top-notch customer service – and fast!

The Meals Plus Help Desk generates random surveys after each technical support call every month of the year. The results are then analyzed to ensure our customers have the best experience possible.

Here are a couple of the highlights from our May 2017 Customer Satisfaction Survey Results:

  • The average time to answer a support call was only 14 seconds.
  • The average talk time with a customer was just under 10 minutes.

Thank you to the Meals Plus Support Team for their hard work and providing the best customer support in K-12 cafeteria management software!

 

Meals Plus Help Desk Statistics: April 2017

Did you know that Meals Plus generates random surveys after technical support calls? And we analyze the results to ensure our customers have the best experience possible. Each month, we share the results of those randomly generated surveys, and here are the results from April 2017:

Thank you to the Meals Plus Support Team for their hard work in helping over 400 school districts keep their lunchlines moving!

Meals Plus Help Desk Statistics: March 2017

Did you know that Meals Plus generates random surveys after technical support calls? And we carefully analyse the results to ensure our customers have the best experience possible.

Here are just some of the highlights from our March 2017 Customer Satisfaction Survey Results:

  • The average time to answer a support call was only 8 seconds.
  • The average talk time was less than 10 minutes. A full minute shorter than last month!
  • And a new member of our Help Desk Team, Nolin, completed a HDI certification class and is now a certified HDI Customer Service Representative. Congratulations, Nolin!

Thank you to the Meals Plus Support Team for their hard work in helping over 400 school districts keep their lunchlines moving!

Meals Plus Help Desk Statistics: February 2017

lunch pos software schoolsMeals Plus is dedicated to providing our customers top-notch technical support every month of the year.

Customer satisfaction surveys are randomly generated after service calls, and the results are carefully analyzed to ensure the best customer experience possible.

Here are just some of the highlights from our February 2017 Customer Satisfaction Survey Results:

  • The average time to answer a support call was only 29 seconds.
  • Even with an increased number of customers and 20% more calls handled than February 2016, the level of satisfaction didn’t diminish.
  • The average talk time was less than 11 minutes. So customers received the answers they needed quickly!

Thank you to the Meals Plus Support Team for their hard work in helping over 400 school districts keep their lunchlines moving!