What Happens When Your Child Nutrition Server Crashes?

Hello – It’s Matt Kennedy from Meals Plus! Last week, we assisted a district whose server crashed – what a nightmare. They tried to restore a recent backup, but the backups were corrupt! The most recent usable backup they had was from October of last year – they lost months of business. It got me thinking about how that would affect other districts…

child nutrition softwareHow would you cope if your server crashed? If you had Meals Plus child nutrition software running your CN program, we could also take the worry out of server backups and maintenance! You could eliminate the cost and hassle of purchasing and maintaining a server with our database hosting.

Did You Know?

  • Every week 140,000 hard drives crash in the United States
  • 25 million Windows computers crash each day

With the Meals Plus Hosting Service you get 99.99% guaranteed uptime and fast disaster recovery service ensuring that your data is available and safe.

Let me know if you‘d like to talk further about our Hosting Service for all these Meals Plus components: Point of Sale, Free & Reduced, online applications, online meal payments and school fees, Inventory Management, Menu Planning.  Our suite of products, backed by award-winning customer support, is helping large and small child nutrition programs in 40 states.

Email me or contact me here to find out more.  I’m here to serve you!

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[WATCH] Staying Organized with the My Meals Plus Dashboard

The My Meals Plus Dashboard helps you stay on top of your to-do list by allowing you to bookmark the features you use most in the Meals Plus school cafeteria software system. See how you can make the most out of your software system with My Meals Plus!

For more information on the Meals Plus software system, contact us today online or at 1-800-541-8999!

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Tips from Our Child Nutrition Operations Consultant: Promoting Your School Meal Program

In our white paper, “The 5 P’s of Promoting Your School Meal Program,” Child Nutrition Operations Consultant Cynthia Sevier, SNS, examines how you can promote your child nutrition program, and shares real-life experiences in school districts across the country. “The 5 P’s” are Product, Placement, Promotion, Price and People. Here is an excerpt of the white paper illustrating how you can implement “Promotion” in your program:

Social media is a vast, untapped resource for school nutrition programs and is a direct participation_in_the_cafeteriaconnection between our students and parents. It takes time and commitment but can be a vehicle to reach students and parents with information about the program. Check with your school board policies concerning the use of social media before beginning.

Facebook, Twitter, YouTube and blogs are being used by students and parents, and can be very valuable in telling your story. Perception doesn’t always equal reality and this becomes apparent with some of the postings. By sharing your story, you are communicating who you are and what you are capable of doing. You are earning your customers attention rather than “buying” it. Why not take the opportunity to answer questions and educate our stakeholders?

Information that is posted must be current and relevant to create and keep interest.

To read more about marketing your school meal program, download your free copy of “The 5 P’s of Promoting Your School Meal Program.

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Welcome to Meals Plus!

We’d like to welcome the following school districts to the Meals Plus Family! To hear what Meals Plus Customers across the country think of our school cafeteria software system, check out our case studies and testimonials.

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Keep Track of Finances with Financial & Statistical Software

Meals Plus makes managing financial and statistical facets of your school cafeterias easy with Financial and Statistical management software. With up-to-date expense information, you can analyze the financial health for the district or an individual school. You can even set performance goals for individual schools!

Email us or call 1-800-541-8999 for more information!

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Centralize Your District’s Data with Accountability Software

Meals Plus’ child nutrition accountability software centralizes all of your district’s data with ease. It provides real-time access to district-wide and school-by-school reports.  The software also allows you to update cafeteria point of sale pricing from the Central Office.

Request a free cafeteria software trial or call 1-800-541-8999 for more information!Centralized_school_data

Meals Plus Customer Support Scores Nearly Perfect in 2013

2013 was another successful year for Meals Plus customers across the country and for the Meals Plus Technical Support Team! And in addition to our bi-annual customer satisfaction surveys, we randomly survey Meals Plus customers after they call into our help desk. Below are that survey’s results for 2013 on a scale of 1-5, with 5 being ‘very satisfied’.

How would you rate:

  • The courtesy of the analyst? 5
  • The technical skills/knowledge of the analyst? 4.9
  • The timeliness of the service provided? 4.9
  • The quality of the service provided? 4.9
  • The overall service experience? 4.9

In addition to these near perfect numbers, Meals Plus’ average time to answer calls last year was 92 seconds, and first call resolution was just above 93%. Meals Plus customers appreciate that if they ever have an issue, they are just a phone call away from speaking with an actual person that is committed to solving your issue quickly.  And if you have a pleasant call with one of these five star courtesy rated staff members, you can put the face to the name right here!Local_management_for_k-12_cafeterias

Meals Plus Customer Spotlight: Bette Warner of Canal Winchester Local Schools (OH)

Bette Warner is the Meals Application Coordinator for Canal Winchester Local Schools in Ohio.  Meals Plus has been their cafeteria management software provider for over a year now.  Bette has noticed improvements across the board since the implementation of the Meals Plus system. Let’s hear what she has to say!

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The Dish: How long have you been using Meals Plus?
Bette: We started partnering with Meals Plus in August 2012.

TD: What duties and responsibilities does your position entail?
Bette:  My title is “Meals Application Coordinator.” I deal with the applicants, answering their questions and processing the application forms, including direct certification, verification and daily notification of results to the parent/guardians. I maintain application and student participation records.

TD: What aspects of your position do you enjoy the most?
Bette: I enjoy the direct contact with the parent/guardians, including helping to explain and complete application forms and sharing information about the program.

TD: What do you like to do in your free time?
Bette: Reading and spending time with my grandson, Henry.

TD: What is your favorite “like” about Meals Plus and/or how has it helped your operations?
Bette: The speed and efficiency of Meals Plus saves me time and simplifies the application/reporting process. The site is easy to navigate. Customer service is outstanding and I can always get help with whatever issue I am having!

TD: What are your thoughts on Meals Plus customer service?
Bette: I have called the Meals Plus Help Desk many times and each rep has been very helpful, knowledgeable, courteous, and patient. They are always willing to help me find the solution to my questions–and I give them LOTS of opportunities to help me!

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Fairborn City Schools (OH) FSD Honored at Ohio School Boards Association Conference

Congratulations to Paula Montgomery of Fairborn City Schools who will be recognized as the 2012 OSBO Outstanding Food & Nutrition Director of the Year! If you are in attendance be sure to attend the Third General Session on Wednesday November 14th 2012 at 10:30am to see Paula receive her award.

The Ohio School Boards Association Conference expo opened today and will be open again tomorrow from 9am 4pm. Be sure to stop by and see Account Representative Mel Irvin at Booth 200 to see the latest enhancements that have been made to the best cafeteria software system in K-12!

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