Meals Plus Recognized for Elite Customer Service and Support

Meals Plus has been ranked 23rd in the world for award-winning customer service, as determined by the HDI Customer Satisfaction Index. The Meals Plus Technical Account Specialist Team was awarded a spot on the 2015 HDI CSAT Elite 50 for overall satisfaction ratings provided by our customers over a 12-month period.

meals plus supportHDI is the world’s largest professional association and certification body for technical service and support professionals. The fifty support centers with the highest scores are part of the Elite 50, and the ranking within the top fifty is based off of the average of the year’s responses to the fifth question on the survey: “How satisfied are you with the overall service experience?”

“We are extremely proud of our team,” said Meals Plus Vice-President Jeff Flynn. “We are dedicated to providing the best service to our customers day in and day out, and are honored to be recognized by a worldwide organization like HDI.”

Congratulations to the Meals Plus Team!

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Do You Use Video Menu Boards in Your Cafeterias?

Introducing a video menu board interface from Meals Plus!

menu_planning_softwareThe Meals Plus video menu board interface allows you to have easier access to your menu’s nutritional data, reduces manual data entry, is compatible with any system and installation is quick and easy. And at only $795 for installation and $275 per year for maintenance, the decision to implement is an easy one.

The interface requires the latest version of Meals Plus Menu Planning software. Contact us for more information today.

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Meet the Meals Plus Support Team – Karen

Get to know the Meals Plus Team! Joining us in March of 2013, Karen is the newest member of the Meals Plus Help Desk. She is originally from Venezuela and is fluent in both English and Spanish. She has spent the past three years working for one of the major U.S. mobile carriers where she provided award-winning technical support, customer services and training.

school lunch softwareThe Dish: How long have you been at Meals Plus?
Karen: I joined the Meals Plus Team in March of 2013.

TD: What duties and responsibilities does your position entail?
K: I help troubleshoot customer’s issues to find a solution to their concerns while ensuring customer satisfaction on every interaction. When necessary for product implementation and customer training, I will travel to customer’s sites.

TD: What aspects of your position do you enjoy the most?
K: I enjoy the daily interaction with clients and the ability to help them by finding solutions to their technical issues.

TD: What do you enjoy doing in your free time?
K: I love cooking. I enjoy playing beach volleyball, and I like going to the park to go rollerblading. Traveling is probably my favorite thing to do!

TD: What was your favorite lunch when you were in school?
K: Shredded beef, white rice and black beans, with fried sweet plantains, which is a traditional Venezuelan lunch.

Click here to meet the rest of the Meals Plus Support Team!Cafeteria_technology_support

Want Changes to Your Cafeteria Software? Meals Plus Listens to You.

At Meals Plus, we have a close relationship with our customers. Through random post-technical support call surveys and detailed bi-annual surveys, we have listened carefully to customer feedback. In fact, some of our software enhancements were suggestions by Meals Plus customers. We value your feedback, and look at it as a way to improve usability, functionality and overall, keep your lunchline moving.

So in an effort to further streamline the process of managing software enhancement requests, they can now be submitted via our Support Site and customers can even track the status of their enhancements with our new “Meals Plus Development Tracker” tool.

Want to see a more in-depth look at any of the Meals Plus school cafeteria software programs? Register for any of our free demos at our Webinar Calendar! Meals Plus customers can view any of these webinars at our Support Site.

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