Meals Plus Help Desk Statistics: April 2018

Meals Plus continues to provide top-notch customer service – and fast!

Each month, Meals Plus generates random surveys after technical support calls to ensure our customers have the best support experience possible.

Here are the results of April 2018’s surveys, and some highlights from the month:

  • The average time to answer a support call was only 10 seconds.
  • The average talk time with a customer was only 11 minutes and 50 seconds.

Thank you to the Meals Plus Team for their hard work and providing the best customer support in K-12 cafeteria software!

Meals Plus Help Desk Statistics: March 2018

Meals Plus continues to provide top-notch customer service – and fast!

Each month, Meals Plus generates random surveys after technical support calls to ensure our customers have the best support experience possible.

Here are the results of March 2018’s surveys, and some highlights from the month:

  • The average time to answer a support call was only 9 seconds.
  • The average talk time with a customer was only 13 minutes and 2 seconds.

Thank you to the Meals Plus Team for their hard work and providing the best customer support in K-12 cafeteria software!

Meals Plus Help Desk Statistics: February 2018

Meals Plus continues to provide top-notch customer service – and fast!

Each month, Meals Plus generates random surveys after technical support calls to ensure our customers have the best support experience possible.

Here are the results of January 2018’s surveys, and some highlights from the month:

  • The average time to answer a support call was only 12 seconds.
  • The average talk time with a customer was only 12 minutes and 19 seconds.

Thank you to the Meals Plus Team for their hard work and providing the best customer support in K-12 cafeteria software!

Meals Plus Help Desk Statistics: January 2018

Meals Plus continues to provide top-notch customer service – and fast!

Each month, Meals Plus generates random surveys after technical support calls to ensure our customers have the best support experience possible.

Here are the results of January 2018’s surveys, and some highlights from the month:

  • The average time to answer a support call was only 14 seconds.
  • The average talk time with a customer was only 10 minutes and 8 seconds.

Thank you to the Meals Plus Team for their hard work and providing the best customer support in K-12 cafeteria software!

Meals Plus Help Desk Statistics: November 2017

Meals Plus continues to provide top-notch customer service – and fast!

Each month, Meals Plus generates random surveys after technical support calls to ensure our customers have the best support experience possible.

Here are the results of November 2017’s surveys, and some highlights from the month:

  • The average time to answer a support call was only 51 seconds.
  • The average talk time with a customer was only 10 minute and 27 seconds.

Thank you to the Meals Plus Team for their hard work and providing the best customer support in K-12 cafeteria software!

Meals Plus Help Desk Statistics: September 2017

Meals Plus continues to provide top-notch customer service – and fast!

Each month, Meals Plus generates random surveys after technical support calls to ensure our customers have the best support experience possible.

Here are the results of September 2017’s surveys, and some highlights from the month:

  • The average time to answer a support call was only 39 seconds.
  • The average talk time with a customer was only 1 minute and 41 seconds.

Thank you to the Meals Plus Team for their hard work and providing the best customer support in K-12 cafeteria software!

The Meals Plus Help Desk’s 2016 Report Card is In!

Meals Plus continues to provide top-notch customer service – and fast!

The Meals Plus Help Desk is excited to report yet another successful year with our 2016 performance statistics, including those provided by Meals Plus customer survey feedback.

The average time to answer a support call in 2016 was only 44 seconds. That’s right – even including July and August numbers, when call volume increases six-fold, Meals Plus customer calls in 2016 were answered in less than a minute on average! And as for time spent on the call, 97.8% of our customers said they were happy with how long it took to get to a resolution.  So, your call is answered in seconds and you quickly get to the resolution you need.

And the results of our random post-support call survey speak for themselves! On a scale of 1-5 with 5 being very satisfied, Meals Plus customers rated their satisfaction on the following:

  • The courtesy of the Technical Account Specialist: 4.93
  • The technical skills/knowledge of the Technical Account Specialist: 4.86
  • The timeliness of the service provided: 4.89
  • The quality of the service provided: 4.88
  • The overall service experience: 4.87

To learn more about our award-winning help desk, visit our “About Us” page!

k12_school_system

Meet the Meals Plus Support Team – Gordon

Get to know the members of the Meals Plus Technical Support Staff! Gordon is a Technical Account Specialist, so if you call the Meals Plus Help Desk or receive onsite training for your school lunchroom software, Gordon may be the one to provide you with excellent customer support.

lunch_program_in_schoolThe Dish: How long have you been with Meals Plus?
Gordon: I have been with Meals Plus since January 2015.

TD: What duties does your position entail?
G: As a member of the Help Desk, I am responsible for assisting Meals Plus Customers both on the phones and in person.

TD: What do you like most about working with Meals Plus?
G: I enjoy helping people solve puzzles, so I enjoy finding solutions for our customers.

TD: What do you like doing in your free time?
G: Photography is my current hobby, but I get a new hobby about every six months. In the last two years, those include: origami, ukulele, cooking, board games and puzzles. Also, I like to climb the world’s smallest mountains.

TD: What was your favorite meal when you were in school?
G: Corn dogs!

For more on the Meals Plus Support Team, click here!

menu_planning_software (2)