Meals Plus Help Desk Statistics: January 2018

Meals Plus continues to provide top-notch customer service – and fast!

Each month, Meals Plus generates random surveys after technical support calls to ensure our customers have the best support experience possible.

Here are the results of January 2018’s surveys, and some highlights from the month:

  • The average time to answer a support call was only 14 seconds.
  • The average talk time with a customer was only 10 minutes and 8 seconds.

Thank you to the Meals Plus Team for their hard work and providing the best customer support in K-12 cafeteria software!

Meals Plus Help Desk Statistics: December 2017

Meals Plus continues to provide top-notch customer service – and fast!

Each month, Meals Plus generates random surveys after technical support calls to ensure our customers have the best support experience possible.

Here are the results of December 2017’s surveys, and some highlights from the month:

  • The average time to answer a support call was only 16 seconds.
  • The average talk time with a customer was only 11 minute and 34 seconds.

Thank you to the Meals Plus Team for their hard work and providing the best customer support in K-12 cafeteria software!

Meals Plus Help Desk Statistics: November 2017

Meals Plus continues to provide top-notch customer service – and fast!

Each month, Meals Plus generates random surveys after technical support calls to ensure our customers have the best support experience possible.

Here are the results of November 2017’s surveys, and some highlights from the month:

  • The average time to answer a support call was only 51 seconds.
  • The average talk time with a customer was only 10 minute and 27 seconds.

Thank you to the Meals Plus Team for their hard work and providing the best customer support in K-12 cafeteria software!

Meals Plus Help Desk Statistics: September 2017

Meals Plus continues to provide top-notch customer service – and fast!

Each month, Meals Plus generates random surveys after technical support calls to ensure our customers have the best support experience possible.

Here are the results of September 2017’s surveys, and some highlights from the month:

  • The average time to answer a support call was only 39 seconds.
  • The average talk time with a customer was only 1 minute and 41 seconds.

Thank you to the Meals Plus Team for their hard work and providing the best customer support in K-12 cafeteria software!

The Meals Plus Help Desk’s 2016 Report Card is In!

Meals Plus continues to provide top-notch customer service – and fast!

The Meals Plus Help Desk is excited to report yet another successful year with our 2016 performance statistics, including those provided by Meals Plus customer survey feedback.

The average time to answer a support call in 2016 was only 44 seconds. That’s right – even including July and August numbers, when call volume increases six-fold, Meals Plus customer calls in 2016 were answered in less than a minute on average! And as for time spent on the call, 97.8% of our customers said they were happy with how long it took to get to a resolution.  So, your call is answered in seconds and you quickly get to the resolution you need.

And the results of our random post-support call survey speak for themselves! On a scale of 1-5 with 5 being very satisfied, Meals Plus customers rated their satisfaction on the following:

  • The courtesy of the Technical Account Specialist: 4.93
  • The technical skills/knowledge of the Technical Account Specialist: 4.86
  • The timeliness of the service provided: 4.89
  • The quality of the service provided: 4.88
  • The overall service experience: 4.87

To learn more about our award-winning help desk, visit our “About Us” page!

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Meals Plus Help Desk Ranked Among 50 Best for the Second Year in a Row!

Last year, Meals Plus was ranked 23rd in the world for award-winning customer service by the HDI Customer Satisfaction Index. This year, the best technical support team in K-12 child nutrition jumped up six spots to be ranked 17th in the HDI CSAT Elite 50!

meals plus supportHDI is the world’s largest certification body and professional association for technical support professionals. The HDI CSAT Elite 50 are ranked based on their customers’ overall satisfaction ratings during the calendar year, and were officially recognized at the HDI Annual Conference and Expo this month.

“To be ranked among such an impressive group of support centers from around the world is a thrill for our team,” said Meals Plus Vice-President Jeff Flynn. “It reinforces that our hard work and dedication is exceeding our customers’ expectations and it is gratifying to be recognized by the world’s leading tech support organization.”

Congratulations to the Meals Plus Team, and thank you for helping child nutrition departments across the country “keep their lunchlines moving”!

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Meals Plus Support Team’s October Statistics

According to the statistics gathered from our October 2014 surveys, last month was yet another successful month for the Meals Plus Technical Support Team! These surveys where randomly distributed amongst Meals Plus customers after they called in for technical support.

nutrient_analysis_softwareFrom 1-5 rating, the results were as followed:

  • The courtesy of the analyst? 4.95
  • The technical skills/knowledge of the analyst? 4.89
  • The timeliness of the service provided? 4.92
  • The quality of the service provided? 4.87
  • The overall service experience? 4.87

In addition to these statistics, the average time it took for Meals Plus to answer a technical support call in October was 51 seconds. The first call resolution was 94.7% last month, meaning that any questions or issues were solved on the first call 94.7% of the time!

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