Meals Plus continues to provide top-notch customer service – and fast!
Each month, Meals Plus generates random surveys after technical support calls to ensure our customers have the best support experience possible.
Here are the results of October 2017’s surveys, and some highlights from the month:
- The average time to answer a support call was only 1 minute 31 seconds.
- The average talk time with a customer was only 10 minute and 14 seconds.
Thank you to the Meals Plus Team for their hard work and providing the best customer support in K-12 cafeteria software!
Last year, Meals Plus was ranked 23rd in the world for award-winning customer service by the HDI Customer Satisfaction Index. This year, the best technical support team in K-12 child nutrition jumped up six spots to be ranked 17th in the HDI CSAT Elite 50!
HDI is the world’s largest certification body and professional association for technical support professionals. The HDI CSAT Elite 50 are ranked based on their customers’ overall satisfaction ratings during the calendar year, and were officially recognized at the HDI Annual Conference and Expo this month.
“To be ranked among such an impressive group of support centers from around the world is a thrill for our team,” said Meals Plus Vice-President Jeff Flynn. “It reinforces that our hard work and dedication is exceeding our customers’ expectations and it is gratifying to be recognized by the world’s leading tech support organization.”
Congratulations to the Meals Plus Team, and thank you for helping child nutrition departments across the country “keep their lunchlines moving”!
Is it anything like this? It is important that our tech support staff be not only courteous and prompt, but knowledgeable. Meals Plus Support Technicians go through a rigorous training process and actually spend time in school cafeterias, so day in and day out, they know what it takes to “keep the lunchline moving”.