Meals Plus Help Desk Statistics: September 2017

Meals Plus continues to provide top-notch customer service – and fast!

Each month, Meals Plus generates random surveys after technical support calls to ensure our customers have the best support experience possible.

Here are the results of September 2017’s surveys, and some highlights from the month:

  • The average time to answer a support call was only 39 seconds.
  • The average talk time with a customer was only 1 minute and 41 seconds.

Thank you to the Meals Plus Team for their hard work and providing the best customer support in K-12 cafeteria software!

Meals Plus Customer Spotlight: Ramon Torres of Alvord Unified School District (CA)

Ramon Torres of the Alvord Unified School District (CA) recently had a delightful experience with Meals Plus Customer Support. Get to know a member of the Meals Plus Family! Want to feature a member of your child nutrition department on our blog? Contact us today and the spotlight will shine on them!Alvord Unified School District

1. How long have you been using Meals Plus?
I have been using the Meals Plus software program for over 3 years in my current position.

2. What duties and responsibilities does your position entail?
It is a very customer service oriented position as it not only involves processing, verification, archiving and the filing of lunch applications, but it also involves assisting parents by phone and in person which helps to make the lunch application process very simple and painless.

3. What aspects of your position do you enjoy the most?
I love helping people.  In my conversations, displaying the qualities of kindness and respect go a long way to keeping the lines of communication open. In most cases I find that just listening to a person and allowing them to speak and express themselves enables me to figure out what steps to take and how to proceed to resolve the issues presented.

4. What do you like to do in your free time?
I am a Minister and a full time evangelizer, so my free time when I am not working is used to help people learn about God through the pages of his word, The Bible. I also love spending time with family and friends and when possible, I enjoy driving to the beach. I find it very relaxing just closing my eyes and listening to the waves and breathing in the sea air. It brings back memories of my childhood in New York.

5. What is your favorite “like” about Meals Plus and/or how has it helped your operations?
It is the overall program and the assistance that I have received when calling in for help; it gives me confidence in the program and its abilities. It ultimately makes my job easier when everything functions and works efficiently. It allows me to concentrate on other aspects of my job responsibilities.