Meals Plus Help Desk Statistics: October 2017

Meals Plus continues to provide top-notch customer service – and fast!

Each month, Meals Plus generates random surveys after technical support calls to ensure our customers have the best support experience possible.

Here are the results of October 2017’s surveys, and some highlights from the month:

  • The average time to answer a support call was only 1 minute 31 seconds.
  • The average talk time with a customer was only 10 minute and 14 seconds.

Thank you to the Meals Plus Team for their hard work and providing the best customer support in K-12 cafeteria software!

Meals Plus Help Desk Ranked Among 50 Best for the Second Year in a Row!

Last year, Meals Plus was ranked 23rd in the world for award-winning customer service by the HDI Customer Satisfaction Index. This year, the best technical support team in K-12 child nutrition jumped up six spots to be ranked 17th in the HDI CSAT Elite 50!

meals plus supportHDI is the world’s largest certification body and professional association for technical support professionals. The HDI CSAT Elite 50 are ranked based on their customers’ overall satisfaction ratings during the calendar year, and were officially recognized at the HDI Annual Conference and Expo this month.

“To be ranked among such an impressive group of support centers from around the world is a thrill for our team,” said Meals Plus Vice-President Jeff Flynn. “It reinforces that our hard work and dedication is exceeding our customers’ expectations and it is gratifying to be recognized by the world’s leading tech support organization.”

Congratulations to the Meals Plus Team, and thank you for helping child nutrition departments across the country “keep their lunchlines moving”!



The Meals Plus Help Desk’s 2015 Report Card is In!

Meals Plus continues to provide top-notch customer service – fast!

free_nutritional_analysis_softwareThe Meals Plus Help Desk is excited to report another successful year with our 2015 performance statistics, including those provided by Meals Plus customer survey feedback.

The average time to answer a support call in 2015 was only 41 seconds. That’s right – even including July and August numbers, when call volume increases six-fold, Meals Plus customer calls in 2015 were answered in less than a minute on average! And first-call resolution topped 90% again, coming in at just over 91.9% for the third straight year.

And the results of our random post-support call survey speak for themselves! On a scale of 1-5, Meals Plus customers rated their satisfaction on the following:

  • The courtesy of the Technical Account Specialist: 4.95
  • The technical skills/knowledge of the Technical Account
    Specialist: 4.91
  • The timeliness of the service provided: 4.94
  • The quality of the service provided: 4.93
  • The overall service experience: 4.93

To learn more about our award-winning help desk, visit our “About Us” page!


Meals Plus’ Exclusive Focus on K-12 School Food Service

Meals Plus K-12 Cafeteria Management SystemMeals Plus has your child nutrition department in mind.

Meals Plus is the only cafeteria software system built specifically for K-12 schools. Our software developers, quality assurance technicians and help desk staff are committed to making the job of running your district’s cafeterias easier and more efficient. It has what is important to you: the best customer support in the industry, the latest technology, real-time data and it is extremely easy to use.

We know the job of running school cafeterias can be stressful. So we made the system a complete package that is easy to navigate. All of the system’s components (from Point of Sale to Menu Planning) are integrated eliminating hours of duplicate data entry for your staff. And Meals Plus is built on the industry’s first single central database. This means that information at the school level matches that at the central office immediately!

The reporting features are robust and comprehensive while offering plenty of sort options so you get the information you need and quickly. And our training is second to none. From the moment you decide to work with Meals Plus you are connected with an Implementation and Training Coordinator that is dedicated to get you up and running. But your relationship with Meals Plus doesn’t end there. Our friendly and knowledgeable support staff is there to assist you and has the highest staff to customer ratio in the industry. Your call is answered in less than one minute on average and 9 times out of 10 you get your answer on the first call so you don’t have to wait for a call back.

When considering a software system for your school cafeteria consider the software provider that has only your operations in mind. Meals Plus’ exclusive focus on K-12 child nutrition makes it the complete package for your cafeteria!