Meals Plus Help Desk Statistics: December 2017

Meals Plus continues to provide top-notch customer service – and fast!

Each month, Meals Plus generates random surveys after technical support calls to ensure our customers have the best support experience possible.

Here are the results of December 2017’s surveys, and some highlights from the month:

  • The average time to answer a support call was only 16 seconds.
  • The average talk time with a customer was only 11 minute and 34 seconds.

Thank you to the Meals Plus Team for their hard work and providing the best customer support in K-12 cafeteria software!

Meals Plus Help Desk Statistics: November 2017

Meals Plus continues to provide top-notch customer service – and fast!

Each month, Meals Plus generates random surveys after technical support calls to ensure our customers have the best support experience possible.

Here are the results of November 2017’s surveys, and some highlights from the month:

  • The average time to answer a support call was only 51 seconds.
  • The average talk time with a customer was only 10 minute and 27 seconds.

Thank you to the Meals Plus Team for their hard work and providing the best customer support in K-12 cafeteria software!

Meals Plus Help Desk Statistics: October 2017

Meals Plus continues to provide top-notch customer service – and fast!

Each month, Meals Plus generates random surveys after technical support calls to ensure our customers have the best support experience possible.

Here are the results of October 2017’s surveys, and some highlights from the month:

  • The average time to answer a support call was only 1 minute 31 seconds.
  • The average talk time with a customer was only 10 minute and 14 seconds.

Thank you to the Meals Plus Team for their hard work and providing the best customer support in K-12 cafeteria software!

Meet the Meals Plus Development Team – Scott

K12 Nutritional AnalysisMeet the Meals Plus Team! Scott is the newest member of the Development Team that implements changes in our school lunchroom software to meet the needs of today’s K-12 child nutrition departments.

The Dish: How long have you been at Meals Plus?
Scott: Since October of 2012

TD: What duties and responsibilities does your position entail?
S: I write new code add features and fix bugs and issues in both Meals Plus and Lunchprepay.com our online school meal payment system.

TD: What aspects of your position do you enjoy the most?
S:The problem solving aspect of the job. Sometimes it is like detective work isolating a problem and finding a solution. It is very rewarding when you fix something or add a useful feature.

TD: What do you enjoy doing in your free time?
S: I enjoy woodworking.

TD: What was your favorite lunch when you were in school?
S: Pizza.

Click here to meet the rest of the Meals Plus Team!

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